Retention Specialist / Customer Success Associate

About Gymtopia (Read Before You Apply)

Gymtopia is a U.S.-based fitness, technology, and marketing company serving hundreds of businesses across the U.S. We value excellence, transparency, communication, and documentation.
We do not hire job hoppers, short-term freelancers, or people who disappear when work gets hard.

We are a systems-first, process-driven, remote team that uses:

• Trello for task management
   

• Go High Level
   

• Google Workspace
   

• SOP-driven workflows
   

• Daily communication and visibility
   

Our team members stay with us because:

• They love structure
   

• They love clear expectations
   

• They want to grow their career in a U.S. company
   

• They want stability, leadership, and long-term opportunity
   

If you align with this, we want you.
If you don’t, this will not be a fit.

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Role Overview

This is a relationship-centered role helping customers succeed long-term by spotting issues early and communicating proactively. You are the “voice of customer” and a key part in preventing escalations.

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What You’ll Do

• Monitor client satisfaction and engagement
   

• Identify early signs of problems and act quickly
   

• Document every interaction in CRM
   

• Communicate clearly and professionally
   

• Reduce escalations through ownership and visibility
   

• Ensure customers feel supported and guided
   

 

How You Win in This Role

• You spot early warning signs
   

• You communicate them fast
   

• You document everything in the CRM
   

• You care deeply about customer outcomes
   

• You reduce escalations by taking ownership
   

 

Requirements

• Strong English (spoken and written)
   

• Experience in retention, customer success, or account support
   

• High emotional intelligence
   

• Structured communication and documentation discipline
   

• Ability to work with multiple systems and tasks
   

 

Who Should Not Apply

• People who avoid difficult conversations
   

• Anyone who fails to document interactions
   

• Job hoppers or side-giggers
   

• Anyone who struggles with emotional regulation
   

• People who get overwhelmed with responsibilities

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This Role Is Ideal If You:

• Take pride in supporting U.S. customers
   

• Want long-term stability with room to grow
   

• Love structure, organization, and follow-through
   

• Want to work with an elite remote team that moves fast

• Full-time salary in USD

• Workshift in Pacific Time (PST)

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Submit your Application

• Click on the link below. Fill out the application form and submit it to be considered for a job interview.