Customer Service Representative

About Gymtopia (Read Before You Apply)

Gymtopia is a U.S.-based fitness, technology, and marketing company serving hundreds of businesses across the U.S. We value excellence, transparency, communication, and documentation.
We do not hire job hoppers, short-term freelancers, or people who disappear when work gets hard.

We are a systems-first, process-driven, remote team that uses:

• Trello for task management
   

• Go High Level
   

• Google Workspace
   

• SOP-driven workflows
   

• Daily communication and visibility
   

Our team members stay with us because:

• They love structure
   

• They love clear expectations
   

• They want to grow their career in a U.S. company
   

• They want stability, leadership, and long-term opportunity
   

If you align with this, we want you.
If you don’t, this will not be a fit.

 

Role Overview

We’re seeking a highly reliable Customer Service Representative who communicates clearly, documents everything, and thrives in a structured, fast-paced environment. You will be supporting U.S.-based customers through voice, chat, and email.

 

What You’ll Do

• Handle customer inquiries across voice, chat, and email
   

• Document every interaction fully and accurately in the CRM
   

• Follow SOPs consistently and without shortcuts
   

• Escalate issues early before they become problems
   

• Maintain fast response times and professional communication
   

• Provide solutions-oriented support with a positive attitude
   

• Collaborate with internal teams and provide clear feedback
   

 

Requirements

• Advanced or Native-level English
   

• Strong customer service background
   

• Experience with remote work preferred
   

• Exceptional reliability and time management
   

• Ability to follow structured workflows and SOPs
   

• Familiarity with CRM tools or ticketing systems
   

• Fast, stable internet connection
   

 

Who Should Not Apply

• Anyone with multiple freelance clients
   

• People who job-hop every 6–12 months
   

• Anyone who dislikes structure, documentation, or accountability
   

• People uncomfortable being visible, responsive, and consistent
   

• Anyone who avoids direct, respectful communication
   

 

This Role Is Ideal If You:

• Take pride in supporting U.S. customers
   

• Want long-term stability with room to grow
   

• Love structure, organization, and follow-through
   

• Want to work with an elite remote team that moves fast

• Full-time salary in USD

• Workshift in Pacific Time (PST)

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Submit your Application

• Click on the link below. Fill out the application form and submit it to be considered for a job interview.